1. Job Description- Plan and manage the customer care department
- Planning, allocating enrollment and customer care targets for each member
- Responsible for recruiting and ensuring the staff they manage
- Develop a regular training program for employees
- Coordinate with other departments to ensure the enrollment and learning goes well
- Representative of the center to handle customer complaints and questions
- Working with the Accounting department to manage issues related to tuition fees, book sales, cashiering Develop policies, regulations and working procedures at the center
- Perform management related duties assigned by the director.
2. Working time : choose 1 of 6 flexible shifts: (1.5h lunch break).
- C1: 7:30 am - 5:00 pm
- C2: 8:00am - 5:30pm
- C3: 9am-18:30
- C4: 13h30-20h30
- C5: 14h00 - 21h00
- C6: 14h30 - 21h30
=> Priority can work in shifts (administrative - evening or weekend). Make sure to have at least 3 working evenings + 1 alternate weekend
3. Request- Agile, clever.
- Capable leadership
- Have basic English
- At least 3 years of experience working in the field of education
- Good computer skills
4. Income: Full-time: Income: 15-20 million+Bonus+pc
5. Remuneration policy- Provided here is enough Macbook, Iphone.
- Allowance for meal shift 30k/day, if working night shift.
- Working in a professional and dynamic environment.
- You can choose to take any day off of the week.
- Prefer to work Saturday and Sunday.
- Attractive bonuses include: high performance bonus, monthly and yearly acceleration bonus.
- Opportunity to learn English every day
- Attractive salary increase route
- Beautiful, comfortable, modern office, free parking,...
- Pay social insurance, … fully.
- Internal events: Engagement activities, Employee birthday, Company Trip, Team Building, Company birthday, Quarterly Sharing Day, Year-end party...
6. Main office address : 24N7B Trung Hoa, Nhan Chinh, Thanh Xuan, Hanoi
