- Directly check-in - check-out welcomes guests at the company's main facilities, with proactive check-in/out online, self-checkin applies to other facilities.
- Manage revenue and expenditure related to customer room booking fees.
- Manage and capture social network accounts such as Facebook, Instagram, Zalo, take care of, handle, and advise on room sales and closing on social platforms, especially Facebook and Instargram.
- Timely support and answer requests and complaints from customers.
- Coordinate and proactively enter booking information into the system.
- Coordinate with relevant departments to quickly handle problems that arise during online customers' use of services.
- Collaborate with other departments in the hotel to improve service quality to better meet customer tastes.
- Participate in training courses to improve qualifications when facilitated by the company.
- Make periodic and arising work reports.
- Fully participate in department meetings, report feedback from customers to have effective solutions and remedies.
- Perform other tasks when requested by Management.
