1- Contact the agent/customer about the schedule and documents as assigned by the head of the department
2- Update order information, receive and resolve customer inquiries within the allowed scope
3- Checking debts, transferring to accounting, solving problems arising in the process of transportation
4- Offer services and negotiate terms related to logic: price, service, train schedule, contract...
5- Ensure compliance with regulations of departments and companies, make daily reports as required by direct management
