- Ensure quality customer service
- Manage all customer service activities in the restaurant.
- Supervising, reminding and guiding the staff to perform the work.
- Regularly communicate with customers to grasp the tastes, psychology and tastes of guests.
- Directly handle customer complaints and inquiries.
- Understand and understand the 'promotions' at the restaurant to explain to customers and communicate to staff
- Handling problems that arise beyond the ability of employees.
- Control the quality of food and drinks upon delivery.
- Collaborate with related departments in building and improving the restaurant's menu
- Management and quality assurance of human resources:
- Delegating tasks to individuals...