WORK CONTENT
Employee manager:
+ Internal:
- Train and disseminate to all employees about new products, effective sales skills, product display instructions, customer care skills, etc., according to the company's requirements.
- Ensure that all employees in the Store must be aware of and perform well in serving customers according to the Company's standards.
- Assign work schedules and work to departments and subordinates by day, week.
- Manage junior staff, ensure that the employees from the departments they manage comply with the regulations of the company, brand, building and job description - Work closely with the Brand Manager in the Build and manage a good staff.
+ Outside:
- Always ensure the best quality customer service at the store system.
- Ensure immediate resolution of customer feedback and complaints.
- Create customer data and develop loyal customers.
Sales Manager:
- Follow the assigned store sales plan, promote sales, ensure sales indicators must reach the prescribed level
- Manage resources (human & material) effectively to secure the store. Responsible for achieving sales target set by the Company.
- Make the necessary reports for the job.
- Responsible for managing and using monthly administrative expenses economically, effectively and clearly.
Product Management:
- Responsible for inventory management, import/export of goods to avoid loss and theft at the stores in charge.
- Implement measures to prevent and reduce the theft of goods from both outside and inside.
- Implement and manage junior staff to comply with all regulations on displaying goods of the company.
- Store goods in the best conditions, especially not allowing dirty, moldy, torn goods, etc.
- Report to Manager
Brand image management:
- Ensure stores are always clean, arranged according to standards and displayed according to regulations during opening hours.
- Ensure the general hygiene of the store is always clean from the shelves, floors, ceilings to the store's facade...
- Check and monitor the display staff and change windows weekly according to the company's instructions.
- Regularly conduct market survey and report back to management.
- Regularly check and request relevant departments to perform within the allowed time limit.
