Customer Care Team Leader at Ha Noi - Sawa Việt Nam

- Handle customer requests and complaints by understanding and identifying problems, researching and preparing answers with appropriate handling to satisfy customer needs. .

- Responsible for managing and delegating work within the team.

- Directly provide internal training on skills and professional expertise for KH

- Compilation of assigned work reports.

- Perform other duties as required by the Head of Department/Leadership from time to time.

Request:

- Experience in customer service position, at least 2 years in team leader position.

- Highly proactive and flexible, able to identify problems as well as needs and complaints of customers

- Good internal communication and teamwork: able to work in groups and exchange information internally effectively, able to connect and spread the fire of the group.

- Having good moral character, honesty, high responsibility.

Right:

- Attractive salary and bonus (salary from 10 million to 15 million + % of revenue)

- Bonus according to work performance, Tet bonus, holiday bonus

- Participate in extra-curricular activities: festivals, arts, travel,...

- Fully pay insurance (social insurance, health insurance, ...) according to state regulations