RECRUITING YEAR-END CUSTOMER CARE STAFF IN PHU MY at Ba Ria - Vung Tau - Sản Xuất Bột Cafe

Job description

• Receive customer complaints and questions through incoming calls.
• Answer questions and resolve problems that customers encounter.
• Proactively contact customers to ask for opinions and information when they experience the product to improve the company's products and services.
• Collect customer information to update customer data.
• Support for placing orders, canceling orders, refunding or returning goods,
• Coordinate with marketing department to implement advertising campaigns, discounts, promotions,...
• Give gifts and incentives to loyal customers and VIP customers on holidays, birthdays,...
• Comply with business processes and policies.
• Measure customer satisfaction through product use. From there, propose effective business plans.
• Skills: mastering one's emotions, always being happy and enthusiastic with customers as well as colleagues.