DEBT COLLECTION SPECIALIST at Ho Chi Minh City - Vgc Group

• Make reminder phone calls, convince customers to pay the debt according to the allotted amount
• Adhere to the prescribed call scenario.
• Make a plan to follow up the list of customers in order of priority to ensure the completion of the assigned target.
• Handling group of customers' debt that is late from date
• Update call history, information and assess customer status on the system.
• Detect, check and report special cases to management (fraud, fraud...)
• Support and advise customers when needed in accordance with their respective roles and responsibilities.
• Track customer's daily payment schedule.
• Participate in performing other tasks as assigned by the Manager.