Job duties
- Introduce, advise and persuade customers to use the company's products/services. (The company specializes in manufacturing, processing and installing stainless steel according to orders for projects).
- Search, maintain and develop a network of potential customers and partners in the field of construction and investment (directly or indirectly).
- Directly perform and urge the performance of the contract, including delivery and invoice procedures; Check the quality of delivered products with customers.
- Follow up the contract liquidation process, support the accounting department to urge the debt, only complete the responsibility when the customer has finished paying.
- Receive and handle customer complaints about product quality, delivery time...
- Resolve customer issues and complaints to ensure customer satisfaction and reliability in accordance with the correct process.
- Receive and perform services according to customer needs.
- Research and collect information about the market and customer needs. Taking care of old customers, looking for new customers, proposing sales policies, promoting contract signing.
- Receive and coordinate with departments in the company to fulfill customer service requests.
- Collect and synthesize market information, find new customers, introduce and sell products.
- Maintain existing business relationships, establish new business relationships by planning and organizing daily work schedule for existing business relationships and potential future customers. future.
- Coordinate with technical and production departments to perform services based on the contents and terms of contracts signed with customers, manage and collect customer debts.
- Proposing sales policies, after-sales programs.
- Report work periodically to direct manager.
- Complete the company's sales target.
- Perform other duties according to the functions and requirements of the direct manager.