Processing
Find potential customers : Use search engines, exploit databases, participate in fairs, events or networking to reach customers who are likely to buy the business's products/services.
Build relationships with customers: Meet customers, listen and understand their needs. By interacting professionally and creating trust, sales staff need to build trustworthy and sustainable relationships with customers.
Exploring needs and consulting : Ask questions, listen and clearly understand customers' problems and desires. Based on that information, advise on appropriate solutions to meet customer needs through good products/services of the business.
Persuasion and negotiation: Use persuasion and negotiation skills to capture customer interest and convince them to buy products/services. Need to present the benefits and value of the product, answer any questions or deal with negotiating partners to reach a sales agreement.
Sales process management : Sales staff manage the sales process from creating quotes, processing orders, tracking production and delivery progress. Ensure customer requirements are met on time and with quality
Network building and market development : Building a network of links with partners, agents, and distribution channels to expand business scale and achieve sales goals. At the same time, monitor market trends, reflect information on new products/services, competition and changes in customer needs.
Maintain customer satisfaction: Provide a great shopping experience, handle customer requests in a timely and professional manner
Evaluation and reporting : Track and evaluate sales, customer feedback, and goal achievement.