Telephone Debt Collection Specialist at Ho Chi Minh City - Ngân Hàng Tmcp Việt Nam Thịnh Vượng

Job description

Late Debt Collection Specialist Over the Phone Period
Manage and recover Unsecured & Credit Card debts by phone of customers with overdue debts at VPBank, take operational measures to recover debts, request customers to pay off loans at VPBank :
Collect basic information about customers who do not pay their debts on time: loan application, account balance, repayment status at the time of calling, customer's repayment schedule and other necessary information from related parties. related to borrowers, ...;
Make phone calls to convince customers to pay overdue debts, comply with the call script in accordance with regulations;
Find out the solvency of the customer and come up with an appropriate handling plan; negotiate with customers on debt payment plans and methods; follow up until the customer completes the repayment process;
Detect, check and report to management special cases (fraud, fraud, ...);
Comply with VPBank's debt collection policies, regulations and procedures, and legal regulations;
Report on debt settlement periodically and irregularly as required, perform tasks as assigned by direct manager.


Debt Collection Specialist Over the Phone - Ho Chi Minh - TA081
WorkplaceHo Chi Minh
Employee Level
FormOfficial Employee
High School Diploma
ExperienceYears
Salary Negotiable Salary
Job CategorySales/Business, Expertise, Inexperienced, Customer Service, Corporate Clients, General Labor, Law/Legal, Banking, Risk Management, Finance/Investment , Advise
Application Deadline // Not ready to apply?ShareSave this job
Welfare
Travel Insurance Allowances Uniforms Bonuses Health Care Training Salary Increases Working Fees Seniority Allowance Leaves
Job description
Late Debt Collection Specialist Over the Phone Period

Manage and recover Unsecured & Credit Card debts by phone of customers with overdue debts at VPBank, take operational measures to recover debts, request customers to pay off loans at VPBank :

Collect basic information about customers who do not pay their debts on time: loan application, account balance, repayment status at the time of calling, customer's repayment schedule and other necessary information from related parties. related to borrowers, ...;
Make phone calls to convince customers to pay overdue debts, comply with the call script in accordance with regulations;
Find out the solvency of the customer and come up with an appropriate handling plan; negotiate with customers on debt payment plans and methods; follow up until the customer completes the repayment process;
Detect, check and report to management special cases (fraud, fraud, ...);
Comply with VPBank's debt collection policies, regulations and procedures, and legal regulations;
Report on debt settlement periodically and irregularly as required, perform tasks as assigned by direct manager.

Job requirements

High school graduate or higher, preferably in Finance/Banking/Economics or other related disciplines;
Candidates with equivalent working experience in the field of Finance, Banking, Debt Collection, Law... is an advantage; or candidates with suitable qualities will be trained in skills and professionalism during the working process;
Have good communication skills, especially listening and persuasion skills;
Ability to solve problems, react quickly, handle situations flexibly;
Have a basic understanding of the bank's products and services, debt groups;
Have good health, work hard and persevere;
Basic use of office computer applications Word, Excel, Outlook, ...